If suspicious activity or transactions outside of your normal spending pattern appear on your IBB Debit card, to protect you & your money from fraud we may contact you to confirm the use is genuine. Please let us know if your contacts details have changed.
To verify your identity, you may be asked to provide personal information such as address, birth date and confirmation of your Telephone banking PIN. You will never be asked to provide your full Telephone PIN, or your IBB debit card PIN.
If we are unable to contact you regarding the unusual transactions on your IBB Debit Card, your card may be temporarily blocked to prevent any fraudulent activity. The block will be removed once we are able to confirm with you that the transactions are legitimate.
In an effort to further protect our customers and reduce fraud, we are increasing our card security levels and analysing each transaction for potential fraud. Transactions that are highly abnormal from your normal spending activity may be declined as a precaution.
Although our detection systems are designed to detect abnormal activity on your IBB Debit Card, it is possible that a legitimate purchase may appear suspicious and be declined. If this occurs, please contact us immediately to verify the activity. Once your transaction is verified, you will need to process the transaction again.
Travelling Out of the Country?
If you plan to travel outside the country, contact IBB with the following information:
- Where you are travelling
- How long you will be travelling
- When you plan to return
- Update your contact numbers
Check that your IBB Debit Card will be available for use outside of the UK. Due to fraudulent transactions occurring internationally, your IBB Debit Card may be temporarily blocked in certain countries.
The charts below will help you to verify in which countries and services your card is currently blocked.
|
IBB Debit Card International Restrictions as of July 2008 |
|
Albania |
Kyrgyzstan |
|
Armenia |
Latvia |
|
Azerbaijan |
Libyan Arab Jamahiriya |
|
Bosnia & Herzegovina |
Lithuania |
|
Bulgaria |
Macedonia |
| Canada |
Moldova, Republic of |
|
Croatia |
Mongolia |
|
Czech Republic |
Poland |
|
Estonia |
Slovenia |
|
Georgia |
Tajikistan |
|
Hungary |
Ukraine |
|
India |
USA |
|
Indonesia |
Uzbekistan |
|
Israel |
|
|
Specific Merchant Blocks in the UK X = Card is blocked for this type of transaction. |
|
Merchant/ATM |
CHIP/PIN |
Signature |
ATM |
|
Automatic Fuel Dispensers |
X |
X |
N/a |
|
Nationwide ATMs |
N/a |
N/a |
X |
|
Cash Services (Currency, Money Transfer) |
X |
X |
N/a |
You may also wish to notify us in advance of any large or unexpected transactions if they are out of your normal spending patterns e.g. new car or large holiday payment. This information will be noted on your account and will alert us to upcoming transactions that will occur outside of your typical spending behaviour.
Contact us by phone, visit any of our branch locations or send us a secure email with this information.
Last Updated 28/10/2008 |
