Complaints procedure

We value all our customers and always strive to provide a quality service.

However, if you have a complaint or feel that our service has not met your requirements, we want to hear from you. We value your feedback as an opportunity to improve our business and prevent problems arising in the future.

Our complaints resolution procedure

We have a step-by-step complaints procedure, which is designed to:

Make it easy for you to raise your complaint
Ensure that your complaint is listened to and acted upon
Inform you of the actions we propose to take
Make sure you're satisfied with how your complaint was handled

Please click here to read our Customer Care leaflet.

You can make a complaint in the following ways:

By phone

Our Customer Services team can be contacted on 0845 6060 786, Monday to Friday between the hours of 9.00am and 7.00pm, and Saturdays from 9.00am to 1.00pm.

By post

You can write to us at our Head Office address at:

Customer Care team
Islamic Bank of Britain plc.
PO Box 12461
Birmingham
B16 6AQ

At one of our branches

You can visit your local branch or agency where one of our staff will make every effort to answer your questions and put matters right.

By email

Click here to email our Customer Care team. Please note that you will be redirected to our secure server page.

Financial Ombudsman Service

We aim to resolve all complaints internally. However, where you are not satisfied with our final response, you have the right to refer your complaint to the Financial Ombudsman Service.