We value all our customers and always strive to provide a quality service.
However, if you have a complaint or feel that our service has not met your requirements, we want to hear from you. We value your feedback as an opportunity to improve our business and prevent problems arising in the future.
Our complaints resolution procedure
We have a step-by-step complaints procedure, which is designed to:
- Make it easy for you to raise your complaint
- Ensure that your complaint is listened to and acted upon
- Inform you of the actions we propose to take
- Make sure you're satisfied with how your complaint was handled
Please click here to read our Customer Care leaflet.
You can make a complaint in the following way:
- In person, by going along to your nearest branch and speaking to one of our staff. They will make every effort to answer your question and put matters right.
- By telephone – call 0845 6060 786 from Monday to Friday between 9am and 7pm, or Saturday between 9am and 1pm.
- By post - write to: Customer Care, Islamic Bank of Britain PLC, PO Box 12461, Birmingham, B16 8NH
We aim to resolve all complaints internally. However, where you are not satisfied with our final response, you have the right to refer your complaint to the Financial Ombudsman Service.
Write to: Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR or telephone 0845 0801800.