We are here to help and there are a number of ways through which you can contact us
You can call, write, email or visit us in branch
Our Customer Services team can be contacted on 0845 145 1200, Monday to Friday between the hours of 9.00am and 7.00pm, and Saturday from 9.00am to 1.00pm.
If you are calling from outside the UK, you can contact us on
0044 121 456 7840. Please note the time difference when you are calling from abroad.
Customer Service Centre
Islamic Bank of Britain plc.
PO Box 12461
You can visit your local branch or agency.
Please note we are unable to respond to email account enquiry requests from existing customers on the general enquiry or suggestion link below. If you are an existing customer and have an enquiry regarding your existing account with us please send us a secure message through our online banking service. Alternatively, please call our Customer service team on 0845 145 1200 who will be happy to assist you.